Orders and Deliveries
How orders are prepared, where we deliver and how to check your delivery.
Delivery area and method
Online orders are delivered within Montenegro to the address entered at checkout, using a delivery service. Select from the options available at checkout; local pickup is possible only if offered for your order. International delivery is not currently available through checkout.
Delivery time and charges
The usual delivery time is 1–3 business days. If an order is delayed or a product is unavailable, we will contact you to agree on the next steps.
The charge for your selected delivery method appears in the order summary before confirmation. If the order qualifies for free delivery, this will be shown at checkout. Review the final total, including products, discounts and delivery.
Processing and checking your order
Before dispatch, we check the ordered items and delivery details. Keep the order number shown after checkout. Contact support with that number to check the shipment status. Please report any incorrect phone number, address or postcode as soon as possible.
Receiving a parcel and reporting damage
Inspect the parcel on delivery. If you notice damage, report it to the delivery person and contact us, with photographs of the packaging and product if possible. For missing or incorrect items, include the order number and a description of the problem. This recommendation does not limit your statutory complaint rights.
Contact and support
KIKA PHARM DOO, kikapharm.me. Registered office: Ulica Baku bb, Podgorica, Montenegro. Tax ID (PIB): 03570088. Registration number: 5 - 1151729 / 001.
Contact address: Ulica Sejka Zaida, Podgorica, Montenegro. For product, order or complaint enquiries, email online@kikapharm.me or call +382 69 413 333. Please include your order number when contacting us about a purchase.
