Frequently Asked Questions
Answers to questions about ordering, payment, delivery and support.
Do I need an account?
No. You can check out as a guest by entering your contact and delivery details.
How can I pay?
For real purchases, use the options offered at checkout, including cash on delivery. Monri card payments are currently in testing and are not intended for real charges.
Where do you deliver and how long does it take?
We deliver within Montenegro. The usual delivery time is 1–3 business days. Delivery charges and any free delivery eligibility are shown before order confirmation.
Can I change an order?
Contact us as soon as possible with your order number and the change you need. We will check whether it has been dispatched and explain your options.
What if I want a return or receive a damaged product?
Email online@kikapharm.me with your order number and a description of your request. The Returns and Complaints page explains the procedure, deadlines and product exceptions.
Do you store my card details?
We do not store full card numbers or CVVs. Card details are entered on the Monri payment page. Support needs your order number to check a purchase, not a photograph of your card.
Contact and support
KIKA PHARM DOO, kikapharm.me. Registered office: Ulica Baku bb, Podgorica, Montenegro. Tax ID (PIB): 03570088. Registration number: 5 - 1151729 / 001.
Contact address: Ulica Sejka Zaida, Podgorica, Montenegro. For product, order or complaint enquiries, email online@kikapharm.me or call +382 69 413 333. Please include your order number when contacting us about a purchase.
